How Liberty Seguros scaled its customer service with Robbu?

With Robbu, Liberty tripled its service capacity and began resolving 50% of cases via WhatsApp chatbot, reducing errors and improving the customer experience.

50%

of interactions
resolved via chatbot

30%

reduction in registration errors

+20 thousand

interactions per month

The Challenge

Inconsistencies that caused rework and delays

Liberty faced a major operational challenge: registration inconsistencies that stalled the workflow, required manual corrections, and delayed important processes. This consumed time, created rework, and compromised the team’s ability to maintain the necessary quality and security throughout the service process.

The Robbu Solution

Tailor-made automation to scale, simplify, and accelerate

Robbu designed and implemented a personalized workflow on the Invenio platform, featuring an intelligent chatbot integrated with WhatsApp. The solution was configured to automatically validate data and streamline interactions.

Invenio Platform Implementation

Integration of the official WhatsApp API, enabling secure and scalable communication.

WhatsApp Chatbot

Provides fast responses, facilitates the customer’s daily routine, and makes the experience much simpler.

Accurate data validation

Prevents inconsistencies in customer records and ensures greater precision, control, and data security.

Implementation without technical effort

Robbu delivered the solution fully configured and ready for immediate use by the team.

Efficient and scalable automation.
A solution that improves data and service

Robbu implemented features that increase efficiency, reduce errors, and simplify the service journey, ensuring consistent results for Liberty.

Accurate data
validation

Ensures data accuracy, prevents inconsistencies, and increases registration security.

Agile service via WhatsApp

Responds quickly and eliminates obstacles during the service journey.

Simple and secure scalability

Grows according to demand and maintains simplicity without creating technical complexity.

Ready-to-use
implementation

The solution is delivered configured and ready for immediate use by the Liberty team.

Customer Testimonials

Patricia Chacon

CEO of Liberty Seguros Brazil

Robbu helped us completely transform our service operation. Today, we can scale with confidence, maintain data accuracy, and offer a more fluid experience to our customers. Errors have been drastically reduced, processes have become more agile, and the team now operates with much greater efficiency.

Shall we talk about what really works?

Every operation has a challenge. We know how to solve it.

Schedule a conversation with our team and receive a personalized assessment. No product pushing—only solutions that make sense for your business.

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