Yamaha increased service by 500% with advanced automation
+500%
in monthly service
volume
40%
of inquiries resolved via chatbot
50%
return on marketing campaigns
The Challenge
Reducing callbacks and increasing service efficiency
Yamaha faced a high volume of service requests and difficulties in reducing callbacks. Additionally, it needed to improve the performance of its marketing campaigns, ensuring higher returns with less team effort.
The Robbu Solution
Automated service and efficient campaigns
Robbu implemented the Invenio platform with a self-service chatbot and features for outbound campaigns, ensuring greater efficiency, reduced callbacks, and better marketing returns.
Intelligent self-service chatbot
Resolved 40% of demands without human interaction, providing fast responses.
Integrated marketing campaigns
50% return from customers reached by outbound campaigns.
Optimized and scalable flows
Significant increase in monthly service volume.
Robbu strategic support
Dedicated team for mapping and implementing the solution.
Stable and personalized solution.
With significant gains in scale and digital performance
Robbu acted as a strategic partner, configuring tailored flows and ensuring concrete results for the Yamaha team.
Personalized and efficient chatbot
Automated 40% of interactions, decreasing the team’s workload.
Platform for outbound campaigns
Marketing actions achieved a 50% return from the targeted customers.
Specialized Robbu
consultancy
Full support in the effective planning and execution of the entire solution.
Proven growth scale
Service volume grew by more than 500% per month after implementation.
Customer Testimonials
Leonardo Gomes
Sales Director
The partnership with Robbu transformed our customer service, bringing efficiency and scale. With automation and intelligent campaigns, we improved our indicators and significantly increased the return on digital actions.
Shall we talk about what really works?
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Schedule a conversation with our team and receive a personalized assessment. No product pushing—only solutions that make sense for your business.