Civil Defense sends risk alerts via WhatsApp with speed and nationwide reach
Robbu’s technology made an important breakthrough possible: sending risk alerts via WhatsApp and ensuring urgent information reaches millions of people at the right time.
+19.000
alerts sent in
2024
+1.000
alerts in the first two weeks of March 2025 alone
9 out of 10
Brazilians receive alerts directly on WhatsApp
The Challenge
Life-threatening risk without a fast and reliable alert channel
The National Civil Defense needed an effective way to alert the population about imminent natural disasters. In a country with continental dimensions and multiple risk zones, traditional channels did not guarantee the necessary reach and speed. Without a scalable digital solution, lives were at risk and prevention actions were compromised.
The Robbu Solution
Official chatbot to inform and engage citizens
Robbu designed and implemented a customized flow on the Invenio platform, with an intelligent chatbot integrated with WhatsApp. The solution was configured to automatically validate data and streamline interactions.
Innovation in public safety
First country in the world to use WhatsApp as an official risk alert channel.
Wide population reach
Available on the platform used by more than 90% of the Brazilian population.
Geolocated alerts in real time
Users define regions to receive personalized and location-based alerts.
Accessible and intuitive technology
Send a message and start receiving alerts automatically in a simple and intuitive way.
Innovation and credibility.
An official channel that transforms access to Justice
The STF chatbot ensures secure and simplified access to official services and information, bringing Justice closer to citizens and strengthening trust in the institution.
Official channel with secure verification
Secure communication with official WhatsApp verification ensuring trust and credibility.
Legal services on WhatsApp
Access to case inquiries and jurisprudence in a single secure channel.
Automatic case notifications
Agile delivery of updates on the progress of legal proceedings in real time.
Guaranteed accessibility and inclusion
Features that make the service accessible, intuitive, and easy for all users.
Client testimonials
Civil Defense
CEO of Liberty Seguros Brasil
The partnership with Robbu enabled the creation of an agile and efficient channel to deliver critical information to the population. It is an innovative solution that strengthens the government’s ability to protect lives in situations of imminent risk.
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