Paschoalotto achieved efficiency and results with advanced digital customer service
With Robbu’s omnichannel solution, Paschoalotto increased digital revenue, recovered 30% of its portfolio, and expanded customer service efficiency by up to 1,000%.
+22%
in demand resolution
rate
+100,000
digital interactions per month
+9%
in digital revenue
The Challenge
Scale digital customer service with efficiency and personalization
Paschoalotto, a leader in customer relations and credit recovery, needed to modernize its digital customer service to handle high volumes of demands. The challenge was to integrate channels, automate processes, and improve resolution and revenue indicators without increasing operational costs.
The Robbu Solution
Omnichannel digital customer service
Robbu implemented the Invenio platform with AI chatbot, 24×7 self-service, and complete integration with Paschoalotto’s ecosystem, ensuring efficiency, scalability, and significant results.
Chatbot with artificial intelligence
Automated complex interactions with natural language and efficiency.
24×7 service across multiple channels
Full availability with fast and consistent responses at any time.
Integration with internal systems
Workflows connected to Pagou Fácil and other existing platforms.
Proven efficiency and scale
Significant increase in productivity and digital revenue.
Technology and social impact.
With full integration and consultative support from Robbu
Beyond technology, Robbu acted as a strategic partner, mapping workflows and configuring a complete solution for Paschoalotto to simply use and achieve results.
Customized and integrated solution
Workflows created to precisely meet customer demands.
Official API with high
stability
Stable and secure infrastructure, with no risk of disruptions in digital operations.
Specialized consulting from Robbu
Dedicated technical team to map and implement workflows with complete efficiency.
Proven scalability of the solution
Service volume grew by thousands per day, with agility and efficiency.
Customer Testimonials
Leonardo Gomes
Sales Director
With Robbu, we automated complex processes and elevated our efficiency. Today we serve many more customers with quality and agility, and we have achieved significant financial results in our operation.
Shall we talk about what really works?
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